Hello, I’m Lauren.
An Experience Researcher, Designer, and Strategist
A naturally curious person, I live for new experiences and thrive on discovery and human engagement. A holistic problem solver, I bridge the gap between stakeholder and user needs to elevate customer experience. Uncovering insights and translating them into purposeful, human-centered solutions is where I shine.
Areas of Expertise
My work in customer experience strategy, service design, and user experience, combined with a background in visual design and marketing, has made me a holistic problem solver and an expert project facilitator. I use these complementary areas of expertise as lenses to inform my work, and tap into my visual design and marketing skills to create high quality deliverables.
My body of work spans a variety of project types, from marketing collateral, website content strategy and UX/UI, to customer journey mapping and customer experience strategy. I bring hands-on experience from the problem identification and alignment stage, through research, synthesis, strategy, testing and iteration, to final design and delivery. I thrive on engaging with people to understand and solve problems, and this broad skill set enables me to bridge the gap between stakeholders and users, while attending to broader customer experience needs.